If you’re reading this, you’re likely already convinced that optimizing your record-to-report process is crucial to gaining and maintaining your competitive advantage. It's no longer enough to report on what happened yesterday. The business demands that you anticipate, decide, and act faster, transforming the finance function from a retrospective cost center into a strategic engine for growth.
This is the dawn of Agentic Financial Operations (AFO); an intelligent, trusted, and fully orchestrated system of control, assurance, and intelligence. AFO empowers finance teams by:
Creating a single, reliable source of truth by harmonizing data from all your underlying systems, eliminating the “garbage in, garbage out” problem that plagues disconnected solutions, while creating a trusted foundation for AI.
Moving from siloed tasks to a seamless, event-driven workflow where AI agents collaborate with your team to manage exceptions and execute tasks in real-time.
Applying enterprise rigor and governance to ensure every AI action is compliant, while providing irrefutable confidence in your workflows and end financials.
Unleash powerful, domain-specific AI with the capacity to reason, learn, and predict, accelerating processes and collaborating with your team to drive greater impact and focus on high-value strategic work.
In this lookbook, explore the real-life success stories of companies that have partnered with BlackLine to begin their journey toward Agentic Financial Operations, turning their R2R process into a source of continuous insight and control.
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"BlackLine has become an essential part of our SOX compliance and has been a key reason for our success. We’ve been able to take our compliance to the next level."
Carolyn Williams
General Manager, Corporate Accounting & SOX, Delta Air Lines

With a finance team of over 700 employees, Carolyn found that managing the financial close and ensuring SOX compliance across such a massive and complex organization was a monumental task. The team relied on a mix of manual processes, emails, and Excel spreadsheets, which created a lack of visibility and made it difficult to track the status of reconciliations and compliance tasks. This manual approach was not only inefficient but also introduced risk, as there was no single source of truth for their close process.
To modernize their financial operations, Carolyn turned to BlackLine to standardize and automate Delta’s substantiation processes. By implementing BlackLine for account reconciliations and compliance management, Delta was able to replace its manual, binder-based system with a unified platform that provided real-time visibility into the close. Carolyn can now track the status of over 40,000 reconciliations and 60,000 quarterly and monthly SOX tasks, all in one place. This has not only improved efficiency but has also significantly strengthened their control environment.

Drastically reduced manual effort by automating the majority of balance sheet reconciliations, allowing the team to focus on exceptions.
Gained a centralized, transparent view of all reconciliation activities, eliminating the need for manual tracking.
Standardized compliance processes and provided a clear audit trail, giving leadership confidence in the accuracy and integrity of their financial data.
Inspired by Delta's story of achieving new heights in compliance and efficiency? See how BlackLine can help you gain control over your financial close.
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Our accounting organization innovates to find the best way to deliver quality results to our stakeholders. And BlackLine was the best partner to not just deliver the numbers, but to deliver confidence.
Sarah Pflug
Senior Product Manager, Payment Strategy, Domino's
Domino’s processes more than 40 million transactions every month, and in the past, teams spent a significant amount of their time and effort in spreadsheets.
Sarah knew they should be spending more time investigating exceptions because that’s where the real insight comes from. Plus, she wanted the opportunity to provide better support and advice for the rest of the organization. But because of the sheer volume of transactions and the team’s manual processes, they simply didn’t have time.
As part of a review of their overall electronic payments, Domino’s realized there was a significant opportunity to improve their transaction matching process.
“When we saw the capabilities that BlackLine had to offer, we found that it was the most robust, and that’s why we chose to expand into transaction matching.”
Once BlackLine Transaction Matching was fully implemented, Domino’s was able to automatically match 99.9% of their 40 million transactions every month.
BlackLine afforded Sarah the ability to change the type of work she and her team does. These days, she’s able to proactively look at what’s going on with the numbers and provide operations teams with quick analysis and support of what’s happening. It’s allowed her to be a much better partner for the rest of the organization.

With a 99.9% auto-match rate, the Domino’s teams can spend more time on exceptions, analysis, and stakeholder support.
With BlackLine Transaction Matching, the teams spend less time in cumbersome and error-prone spreadsheets.
The payments team can now provide quick analysis and support and be overall better partners for the rest of the organization.
Are you tempted by Sarah’s account of how Domino’s reconciled 99.9% of its transactions? Ready to see how BlackLine can help?
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Red Wing Shoes is saving 856 hours/year which allows us to better support the business, our vendors, and our customers.”
Vickie Frentz
Senior Financial Systems Analyst, Red Wing Shoes
Nucleus Research’s annual ROI awards recognize end-user organizations whose deployments of specific IT solutions have achieved exceptional financial and business results. By partnering with BlackLine, Red Wing Shoes became the 2020 winner of the award.
“What I like about BlackLine is that it creates an opportunity to drive innovation for the team. We can be more analytical and provide value to our business partners. Ultimately, we get better financial insight to support better business decisions,” notes Holly Mudgett, Director, Corporate Accounting & Business Systems, Red Wing Shoes.
Red Wing Shoes currently distributes its products to over 100 countries and over 4,000 US retail locations, including company-owned, dealer-owned, and branded stores. But the company was using Excel spreadsheets and email to manage its day-to-day accounting activities. This led to a lack of standardization and controls. And as Red Wing grew, its financial processes became increasingly inefficient and laborious.
Red Wing Shoes began searching for a dedicated financial close and consolidation (FCC) software solution in 2017.
The non-negotiables were:
Organizational visibility and consolidation of all its financial processes and data into a single location.
Standardization and controls over workflows.
A seamless user interface and intuitive guided workflows to reduce labor and time input.
After assessing the market, they found a solution that could meet these needs. BlackLine’s ability to create account and cost center combination groupings allowed Red Wing to cut the number of monthly account reconciliations they needed to perform by over 7,000. The bottom line: A huge $1.2 million in annual savings through new productivity, efficiency, and visibility.

Red Wing has achieved an ROI of 379% a year, a 1:3.2 cost/benefit ratio, and began realizing payback of BlackLine in just 4.8 months.
With BlackLine, Red Wing has built standardized workflows to facilitate and automate its financial processes. Altogether, the guided workflows save staff, managers, and directors a total of 1,500 hours every year, which they have reallocated to other value-added tasks.
By consolidating its financial information, the company is saving 3,500 hours each month through account reconciliation automation.
Were you impressed by Vickie’s story of saving hundreds of hours and achieving 379% ROI? Interested in learning how BlackLine can help?
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We really needed a much better solution to bring those millions of dollars in discrepancies down to a manageable number.
Paul Dubbelman
Finance Lead, Global Business Services, Kraft Heinz
In 2015, H.J. Heinz Company and Kraft Foods Group merged, adding a lot of complexity for the newly combined accounting and finance function.
Post merger, the company had to navigate $20-30 million in intercompany discrepancies between payables and receivables across multiple entities.
The process of reconciling these intercompany transactions was “uncoordinated, uncontrolled, extremely manual, and very complex,” according to Paul Dubbelman, Finance Lead, Global Business Services, at Kraft Heinz. He knew the company “needed a much better solution to bring those millions of dollars in discrepancies down to a manageable number.”
With BlackLine Intercompany solutions put in place, Kraft Heinz has cut intercompany discrepancies in non-product invoices ranging from $20 million to $30 million a month.
BlackLine gave Paul and his team increased visibility across non-product transactions so personnel can quickly identify, examine, and resolve exceptions. BlackLine’s support was instrumental in rearchitecting processes and solving unique challenges. The results? Increased confidence in financial data while simultaneously freeing staff to focus on value-added work.

BlackLine provides a central intercompany accounting platform that works across various localities and currencies, giving personnel heightened visibility to quickly identify and resolve exceptions. This has resulted in increased confidence in financial data while freeing staff to focus on value-added work.
With BlackLine, Kraft Heinz has cut intercompany discrepancies in non-product invoices ranging from $20 million to $30 million a month. Automation and increased transparency have given the intercompany team additional time to quickly resolve discrepancies.
Building on its success with Intercompany Financial Management, Kraft Heinz is now using BlackLine Transaction Matching to cover invoices and balances between affiliate companies, such as a U.K. selling company and the supply chain hub, within the two major SAP instances in Europe and the U.S.
Did Paul’s story whet your appetite to improve your intercompany operations? Ready to see how BlackLine can help?
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You want to use technology for your benefit. Don’t shy away from it. If you do, you’re going to get left in the dust.
Chad Schneider
Assistant Controller, NOG
Northern Oil and Gas (NOG), an energy platform that experienced explosive growth from a $30 million to over $3 billion market cap, found its manual accounting processes could no longer keep pace. Chad came to the realization that the financial close could stretch to 25 days, relying on cumbersome, Excel-based workflows that created bottlenecks and risk. A massive 45-tab Excel workbook for the statement of cash flows, which took two full days to prepare, perfectly illustrated the inefficiency that the lean accounting team was facing.
Chad implemented a full suite of BlackLine solutions to create a unified, future-proof platform for NOG’s financial close.
This “big bang” approach went live in just three months and delivered immediate results. The once-dreaded statement of cash flows is now 95% automated, and bank reconciliations are 100% automated. By embracing automation, NOG transformed its finance function from a reactive cost center into a strategic partner, freeing up the team to focus on higher-value analysis and future innovation.

Eliminated manual data entry for bank reconciliations, giving the treasury team more capacity for strategic work.
Transformed a two-day, 45-tab Excel process into a streamlined, automated workflow.
Gained a real-time, centralized view of the balance sheet and reconciliations, significantly strengthening their SOX compliance posture.
Impressed by how NOG created a foundation for future growth by automating its close? See how BlackLine can help you streamline your financial operations.
These organizations have moved from the chaos of the month-end scramble to a state of continuous control and intelligence. They have stopped looking in the rearview mirror and have started to guide the business forward. This is the power of Agentic Financial Operations.
If you are ready to move beyond the limitations of your legacy architecture and empower your team with a platform built for the future of finance, then it’s time to act. Don’t just close the books. Orchestrate your business.
